TERMS & CONDITIONS

In addition to Entertainment Park’s full Terms & Conditions, the following terms also apply to event, function, and room hire bookings.

• No outside food or drinks are permitted in the venue. Guests are permitted to bring their own cake for parties or events.
• Any damages to karts, tracks, party/function  rooms, or other facilities due to negligence or malicious intent may incur additional charges.
• No external crockery, cutlery, napkins, balloons, partyware, or décor may be brought into the venue without prior approval.
• External event planners must have public liability insurance. Any damages caused by external planners will be charged directly to the event organiser.
• All decorations and function items must be removed from the premises on the day of the event unless prior approval from management has been granted for collection the following day.
• The use of nails, staples, tape, confetti, or throwing food is strictly prohibited. Any mess or damage caused by these or any items left behind (e.g. boxes, packaging, pallets, decorations) will result in a $300 cleaning/removal fee.
• All participants must check in at the registration desk 30 minutes prior to their first scheduled activity. Late arrivals will not be accommodated, and missed activities will not be refunded, rescheduled, or reimbursed.

Securing Your Event Booking

Submitting an event booking or enquiry does not guarantee your preferred date and time. Bookings are only confirmed upon receipt of the required deposit and completion of the online event booking form. Verbal confirmations will not be accepted.

Deposits

Deposit amounts required to secure an event booking are:

• Corporate Events & Function Room Hire require a $500.00 deposit.
• Whole Venue Hire requires a $5,000.00 deposit.

Payments

• Entertainment Park accepts Cash, Direct Deposits and Debit or Credit Card payments.
• All event costs (other than beverages) must be paid in full at least seven working days prior to your Event. Failure to do so will result in cancellation without refund or reimbursement.
• All beverage costs, including bar tabs, must be settled in full on the day at the conclusion of your event.

Booking Changes,  Cancellations & Refunds

• Deposits are non-refundable.
• Cancellations made within seven (7) working days of the event date are non-refundable. In such cases, 100% of all charges will apply.
• Cancellations must be made in writing and emailed to events@entertainmentpark.com.au .
• Final guest numbers for catering and activities must be confirmed at least seven (7) working days prior to the event. The confirmed numbers will be charged in full, regardless of the actual attendance on the day.
• Any additional food or drink requests must be confirmed at least 3 working days prior to the event date to allow adequate preparation time.
• Entertainment Park reserves the right, at its discretion, to cancel an event if it determines that the function may negatively impact the venue’s operation, security, reputation, or safety.

Holding Bond

For whole venue hire and events that include a room hire fee, a minimum holding bond of $300 applies to all bookings. Management may increase this amount up to $1,000 at their discretion to safeguard against potential venue damage, depending on the nature of the event and associated risks.

• The bond will be refunded within seven (7) working days after the event, provided the venue/room and surrounding areas are left in good condition.
• If any damage occurs due to the event, whether caused by invited or uninvited guests, the bond will be forfeited.
• Entertainment Park will exclusively engage its own contractors for any necessary repairs or replacements and will provide copies of all repair invoices.

EVENT & FUNCTION PARTICIPANT GUIDELINES

Prior to visiting our venue all participants that are part of an event or group booking must read and read and understand our full Terms & Conditions, including our Conditions of Entry, which can be viewed here https://entertainmentpark.com.au/terms-conditions/.

Additionally, please note the following:

• All participants MUST arrive and check in at the registration desk at least 30 minutes before their first scheduled activity.
• Late arrivals will be excluded from activities, as we cannot delay subsequent sessions.
• If a guest misses an activity due to lateness, no refunds, reimbursements, or rescheduling will be offered.
• All guests are required to follow the instructions of the assigned Team Member. Entertainment Park reserves the right to refuse entry, remove guests, or end the event if a guest’s behaviour poses a risk to safety, causes damage, or disrupts the event. This includes misconduct, intimidation, assault, drug use, or other inappropriate behaviour.
• Entertainment Park is not responsible for any loss, theft, or damage to guests' personal property or belongings.

E-Karting Participants

All participants taking part in e-Karting as part of an event or function at Entertainment Park must adhere to the following requirements:

• All e-Karting participants must pre-register and sign a waiver online before attending for their session by visiting the following link https://waiver.roller.app/entertainmentpark/
• Participants under 18 years of age require legal guardian consent to participate. A parent or guardian must complete the pre-registration and sign the waiver on behalf of the underage participant.
• All drivers must meet the minimum physical requirements to participate in e-Karting. JUNIOR DRIVERS must be between 8 to 12 years old, with a minimum height of 120 cm and a maximum weight of 75 kg. ADULT DRIVERS must be 13 years or older, with a minimum height of 148 cm and a maximum weight of 120 kg.

Responsible Service of Alcohol

Entertainment Park adheres to the Responsible Service of Alcohol (RSA) guidelines. All individuals may be required to provide valid ID upon request. We are committed to serving alcoholic beverages in a professional and responsible manner, ensuring compliance with laws against underage drinking, intoxication, and violent or abusive behaviour. Guests are not permitted to bring their own beverages (alcoholic or otherwise) onto the premises. Any breaches of the RSA policy may result in intoxicated individuals being refused service or asked to leave the venue. In cases of extreme unruly behaviour, the event may be cancelled, and no refund will be provided.